Privacy Policy, Terms, & Conditions

Effective Date: 2/3/2025

LB Home Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, interact with us, or use our services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from our clients:

Personal Information: Your name, email address, phone number, and property address.
Service-Related Information: Details about the services you request or receive from us, including scheduling and billing information.
Communication Data: Any correspondence between you and LB Home Heating, including emails, phone calls, and SMS messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: We use your personal and service-related information to contact you, schedule services, and manage billing.
To Communicate with You: We may contact you by phone, email, or SMS to provide updates on your service, schedule follow-up services, or address any inquiries. We do not use SMS messaging for marketing purposes.
To Improve Our Services: We analyze usage data to improve our offerings and customer experience.

3. SMS Messaging

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from LB Home Heating. By providing your phone number, you consent to receiving SMS messages for these purposes. Consent to receive SMS messages from LB Home Heating may also be obtained verbally or via email. As part of our services, we may send SMS messages to your phone number for the following purposes:

Scheduling Services: To confirm or arrange service appointments.
Service Updates: To provide updates or reminders related to scheduled services.

SMS Messaging Terms & Conditions

Messaging frequency may vary.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://www.lbhomeheating.com/.
Visit https://www.lbhomeheating.com/privacy-policy for privacy policy.
Standard messaging rates may apply.
We do not send marketing SMS messages.
SMS consent is not shared with third parties for marketing purposes.

4. Sharing of Information

We do not sell, trade, or transfer your personal information to outside parties, except as necessary to provide our services. This may include sharing information with:

Service Providers: Third-party companies that assist in operating our business, such as scheduling software providers and payment processors, who are required to keep this information confidential.
Legal Compliance: If required by law, we may share your information with government authorities or law enforcement.

5. Data Security

We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise any of these rights, please contact us at aaron@lbhomeheating.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

LB Home Heating
aaron@lbhomeheating.com
262-720-6345